Technical support

We help your daily operations with our software.

Technical support is available for customers with a valid maintenance agreement. Read more on the benefits of the maintenence agreement.

Find your solution at our support site, send a support request or mail/call the support team in Vertex office with whom you have made the maintenance agreement. We will solve your problem as quickly as possible so you can continue your daily operations.

We also provide general and customer-specific training courses for professional end users and system administrators. Read more >>

Direct link to our support site is sent by email to customers with a valid maintenance agreement.

 
 

Vertex support and service contacts

At your service locally around the world.

For support requests, please contact us at:

Vertex CAD/PDM Systems Pty Ltd
Unit 9, 17 Middle Street
Cleveland, QLD 4163
AUSTRALIA
tel./fax. +61 7 3286 5845
Mobile: +61 42 817 0101 
helpdesk(at)vertexaustralia.com

 

If your Support and Maintenance agreement is with another Vertex office, please follow the link below for the office's contact details:

Contact your local Vertex office

Save money and time with maintenance agreement

Access helpdesks technical support and get free up-to-date software versions
 

Ensure your daily operations so that Vertex works as expected and any problems are solved as quickly as possible. Take the benefit of the latest features by using the latest software versions containing the most up-to-date functionality and bug fixes.

With the maintenance agreement you will get the new software versions and service packs with no charge. With updates you will also get instructions to utilize the new features. You can also influence to future development, as we listen to and take into account your development ideas.

You have access to the support website where you can also download the new versions. We also give you free, personalized and professional advice via telephone or e-mail.